FAQ + Customer Support
Do you ship internationally?
- We currently only ship in the United States and do not offer international shipping at this time.
What do I do if I want to get a refund or exchange a product?
- We do not accept any returns or issue refunds on orders. However, we really would love to hear your feedback on our journals! To help us make better products for you, please tell us here.
Can I receive a refund on a digital product?
- There is no way to return a digital product and therefore they are final sale. We do not issue refunds.
- Digital versions of the journal and any Digital PDFs of a product or service cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Can I cancel my order?
- Once your order has been placed you are unable to cancel or make any changes to your order.
How do pre-orders work?
- In some cases, some of our products will be available for pre-order. If you decide to place a pre-order, you pay now and your order will be processed as soon as they are available. Pre-order delivery dates are just estimates and we are not responsible for any delays.
- If you need to cancel or change your pre-order before it is shipped out email us at thegospelverse@gmail.com
I haven’t received my package yet / my package is lost. What do I do?
- To track your package, please refer to your email for the tracking number when the shipment is placed.
- We are not responsible for any shipping delays, incidents, or missing packages by the carrier.
- However, in the rare event that you have any issues with your order, please use the contact form to notify us and we will do our best to resolve the situation. Please include: your name, the order date, order number, and any other relevant information regarding the issue.
Help us make our V2 Journals
If you have general thoughts about your ideal guided Christian journals, we'd love to hear your feedback here:
General 5-minute Survey
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If you bought our V1 journals and like where it's going, help us make the next version better by telling us how here:
V2 5-minute Survey
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We thank you so much for supporting our small business and helping us make better journals for real people.